NO business promotion, blog spam, rants, lead generation, success stories, unsolicited instructional texts, treatise, or how-to's are permitted in posts. This is the way modern customers. 3. At one point I was at a 7% chargeback ratio. You have to spend the big bucks to make the big. So I paid, a few days later tracking ID was provided and I was happy that it worked. Hey guys i bought an printer for $1500 for my business off alibaba supplier and they completely ripped me off with the printerhead not being able to…View community ranking In the Top 5% of largest communities on Reddit. And if, after carefully checking the bank statement or bill, you still. This a common M. Just because the banks filed disputes and awarded them doesn't mean PayPal can just charge back without their own investigation. Paypal most likely wont help me and from what ive read if your account is in the negative you get sent to debt collections. even after the chargeback is closed, they want bank. Hello What happens if I disputed a charge of let's say $5 and then the bank returned the money to my account and started an investigation. A dispute is an action, while a chargeback is a process. It's a tough go especially after 6 months. An online shop with your company logo (website and app). I suspect also since Alibaba is the entity that funds the chargeback now that it was. Doing a chargeback should be considered a. Product is clearly unusable. ago. This can be tempting for merchants who are sick of dealing with chargebacks. Alibaba offered me a small compensation while my supplier was about to offer me a full refund. The process used in order is alipay, will the alipay or merchant send evidence to the paypal knowing that alipay dont have internal dispute resolution? Vote. g. Today he requested a chargeback on his credit card claiming it was fraud. Yep, go to the credit card company next. I work for a credit card processor. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. I made an order through alibaba again on December 17th, 2022 So, my alibaba account is still open and functioning. Alibaba $5k lesson: lost package, NO refund . Don't let them run the clock out on you. thanks. Sometimes the word dispute is used interchangeably with the word chargeback to refer to the entire process, from start to finish. Always get it inspected if it is a large $ shipment. garyh126 • 8 yr. Shopify Pay will not allow you to enable this and their fraud app is actually useless most times. All Shopify does is submit the dispute information to the credit card company. Chargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. In terms of how to avoid it (from my single experience): Shopify notified me there was a chargeback and clicking through the prompts led me to a place where I could dispute the chargeback. This is just venting and sharing but I’m 10/10 losing chargeback cases and not one of them has been legit. Alibaba is great for a larger more professional wholesaling need or for sourcing certain materials/products. RapturesLost • 3 yr. Not sure if anyone else has said this yet but a chargeback is NOT a refund. They will usually initiate it if the negotiation falls through. WebGuyUK • 8 min. finally we gave up and asked for our reservation to be cancelled as we had missed our plans for. Trade assurance and wholesale order disputes. Your online shop translated into 17 languages. by mazophiliac. The community for Old School RuneScape discussion on Reddit. The process used in order is alipay, will the alipay or merchant send evidence to the paypal knowing that alipay dont have internal dispute resolution? Vote. Federal government websites often end in . You may have to pay the chargeback fees if the dispute is successful, ranging from $15 to $100. Here is what you need to know to win CBs when you get them. It depends when the owner of the credit card notices the bad charge, and how long it takes for them to notify the bank, and how long the bank decides to take to perform the chargeback. For example, if I do the chargeback and Kickstarter then goes after the creator to get their money back, I don't want to screw him over. Trade assurance is a joke, Alibaba very rarely finds for the buyer, even in cases of clear fraud. My estimated delivery was 6-5-22. Yes, but the suppliers behind it range from garbage to gold with absolutely no way to validate without test purchasing AND continually evaluating on a order-by-order basis. View community ranking In the Top 10% of largest communities on Reddit. Online purchases are categorized as card-not-present (CNP) transactions. The package kept getting "updates," for the next week, but stayed in the same distribution center. I ordered some goods for nearly $4k from Alibaba in June 2021 and they never arrived. Add an additional document that supports your case. Generally, chargebacks occur between a merchant and a credit card issuing bank or a. ago. Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. They can try and dispute it, but I can always find a way to win. The Reddit user, for example, bought a defective item online. So, you are given the money but if its a matter not related to the merchant; then, they just take back the $900 after the investigation is closed. Join for free Messages OrdersThe Reddit user, for example, bought a defective item online. AsleepDocument7313 • 9 mo. Archived. By Natalie Kainz. Touchgrasseatass • 1 yr. Alibaba offered me a small compensation while my supplier was about to offer me a full refund. When they arrived, they had stains all over them and were completely different than the samples we received. wessneijder • • 6 yr. The listing was titled with “Bobblehead” and videos and pictures all showed moving heads. As far as how long do you have, it's generally stated that you have 120. They have not been very responsive. Just be sure your buyer is aware you'll require a signature. Rather than being handled by credit card networks and payment processors, these transfers are sent from bank to bank through an automated clearing house. No complete revocation of the ID itself took place back then. Only the quotation. Not only that but a few of the charges were labeled as being sent to individuals directly with common sounding almost stereotypical Chinese names instead of businesses like "Zhou Wei" or "Hui Chang" One charge in particular was labeled as a website address for an Alibaba looking site that sells "mobile signal boosters" and was identified by. Alibaba Group Holding is developing a native version of its workplace app, DingTalk, for Huawei Technologies’ HarmonyOS. Just an FYI if you want to source some GPU's from Alibaba. Coinbase had a lot of time to work with me but instead, their customer service didn't really seem to care (were very rude on the phone and email messages just copied and pasted auto responses). For chargebacks, it's ultimately the customers bank decision, not Facebook. If they say “approved” you can safely ship as they will guarantee the transaction meaning if it results in a fraud chargeback they will reimburse you. Even so, your chances are extremely slim as. In addition they could lock your account. They claim all their items are unique to their site, however ive found almost all their jewelry on alibaba. Is it possible for 2 businesses to share an Alibaba sellers account? I want to test Alibaba as a means of promoting my new business project, but I…Go to Alibaba r/Alibaba • by McLovin81111. After 2 weeks I got my money back, around June 2017. Explain the issue. How does amex take care of these matters? If they did a chargeback then it would typically go under investigation. This will not only affect products coming from China, but also from the other countries outside the European. Chargeback Paypal Alibaba. I'm currently in dispute as well as I haven't received my goods and unfortunately not getting anywhere just receiving generic responses. So if you have interested in purchasing one, you can reach me at our Alibaba store or our staff at aliexpress store. com They contact you and contact the supplier and essentially work as a middle ground for finding a solution. Especially going into this time of the year when sales are up and it’s not your “regular” customers. If they say “approved” you can safely ship as they will guarantee the transaction meaning if it results in a fraud chargeback they will reimburse you. The Real Housewives of Atlanta The Bachelor Sister Wives 90 Day Fiance Wife Swap The Amazing Race Australia Married at First Sight The Real Housewives of Dallas My 600-lb. I hope you paid with a credit card and can do a chargeback. The only people who win out of chargebacks are the card issuers and fraudsters. Long story short: on August 2021 I’ve made an order which was lost by the carrier (UPS). AMEX is already instantly approving chargebacks; I imagine the other banks will follow shortly. For the third quarter of fiscal 2023 (ended on Dec. a. The funds will be added back to your account, and after seven days, you will be able to withdraw the funds. This. Hit File a Chargeback; Provide the transaction details; Confirm your information and finalize your request; With this done, DoNotPay can help you write a dispute letter to your bank. Does that buzz. com, don't. If the dispute is valid, you will be asked to respond with your side within 5 days. I asked Google to refund it within a day of it posting to my account and the Google rep refused. I sell high ticket items and my AOV is roughly $850. If it hasn't been delivered, you need to contact the shipping agent immediately and cancel delivery. A chargeback works. Capital One denied the chargeback, claiming we didn’t provide the right evidence. ) A great mention by u/Revelation2106 about chargebacks in the UK, it is similar in the US, here. Pay with any major online payment method or make a bank-to-bank wire transfer, all in your local currency. 02%) posted its latest quarterly report on Feb. Close. The last thing you want is to be running a small business online and be unprepared for an onslaught of chargebacks. Vendor claims I needed to ask for “shake head” and I cannot get a refund. " In this context, the word dispute. I'm not so sure about the 90 day. Got scammed. com Site: International - Español - Português - Deutsch - Français - Italiano - हिंदी - Pусский - 한국어 - 日本語 - اللغة العربية - ภาษาไทย - Türk - Nederlands - tiếng Việt - Indonesian - עבריתView community ranking In the Top 1% of largest communities on Reddit. Open a Dispute. The price is USD489 include shipping in our alibaba store . I hope this helps. 31. If there are any, the amount will be taken away from your balance and. and now I’m forced to file a chargeback, capital. I even provide evidence to show no changes have been made after payment made for the order back in November 2020. RedactedRedditery • 2 yr. Read here on r/Entrepreneur somewhere that they should be providing the samples for free as long as you pay for shipping. It took about 3 months but they did a full refund and no they didn't ban my account. Remember to: Keep it concise (no flowery language or unnecessary details). r/personalfinance. Maybe the product you received was defective or you didn’t receive what you ordered. Last option would be to sue them but that would cost more. I filed a chargeback with my CC. You’d be surprised how much vat and import tax you’ll have to pay on top of shipping. Have a well written purchasing contract in place. Plus, PayPal offers zero protection for Friends and Family transactions anyway. There was a lot of inquiry into the process and logistics. for some reason, dhgate wont refund if you have a pending chargeback with your card company, even if the item is sent back to the seller. I've found a registered as reputable and trade-assured supplier who was offering reasonably pricedand accurately described RX 5700 XT on Alibaba. The can, and probably will, block your account until the debit is paid, or permanently. FYI Fraud Protect is only available to U. They provide a chargeback guarantee model. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. If you refund the payment, the charge back is void. They charge 5% to 10% of the total amount. Thanks heaps!! Was the order on Dec 17th, 22 gone. Not that my sales increased dramatically because of it, but I sure as hell have been selling more more I ever did before. I filed them as fraud at my bank because I did not recognize them and I didn't really do much research on the vendor names on my. I did exactly what you have done- attached the conversation we had, the delivery confirmation & the review she left me (side note: why do people communicate so extensively when they know they’re. Gotcha. Although CC's and PayPal may be. Viator and Capital One also seem to be partnered in some. Even with clear evidence it's unlikely Alibaba will issue a refund of any kind. $2,000 Fraud Chargeback. I generally wait 20 days but its personal preference. Far-right lawmaker Geert Wilders won the Dutch elections and said he plans. Hey all. Dunno Venmo these days. Later they offered me $50 "from Alibaba not supplier" They will fight you to. "The chargeback process, as outlined under US law, applies only to payment card transactions. We get our money back plus the $15 chargeback fee. Save that info for the chargeback but adidas won’t care as I still order but do store pick up only as fedex is a criminal organization now stealing packages left and right. What are the chances I'll get banned? Issues & Disputes. Vet your supplier first before sending any money. Hopefully you didn't order too many I haven't gone through alibaba much because I've heard bad things let me know how your process goes. Never again will I order on Alibaba, or any Chinese supplier for that matter. ago. Same. Affiliate twitch. . Yes it's normal, different things can trigger fraud filters and such. 3. Most game companies don't bother to pursue legal action, so they simply ban your account. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. Here is what you need to know to win CBs when you get them. Question. While Alipay offers no internal dispute resolution services or chargebacks, the customer can still dispute the credit card purchase that funded the Alipay transaction with their issuing bank. /chinabuyer is a good place to find an agent that will work. You may need to repay the chargeback amounts and then request a refund. Not too late, you can attempt Trade Assurance, then chargeback if that doesn't work. I liked that method because it offered me potential fraud/chargeback coverage. Follow best practices for card-not-present transactions. Good luck! sabrinahached • 2 yr. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. Join us for game discussions, tips and tricks, and all things OSRS! OSRS is the official legacy version of RuneScape, the largest free-to-play MMORPG. Otherwise if we have a couple chargebacks with Shopify Payments, we’ll have a couple ruined months. Join for free Messages Orders Help with defective/damaged Alibaba order. CREDIT CARD CHARGEBACK REQUESTED. Input your full name and bank information. In October my sister and I had a hostel booked in Munich with a 9am check-in time. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. Alibaba's Final Decision . It's a reversal of the transaction. Chargeback fees are paid by the merchant (Etsy), not the customer. Do not use western union or any of the others until you have established business and trust with your supplier. Every payment you make through Alibaba. com trade partner, our security team has already begun processing your case. ago It's not an easy process. I know it was Chinese New Year, but on Alibaba they say they wont be available only between Feb. if you file a chargeback, they might recharge you after it clears. Here is the digest — you. As guests and clients change their plans, business owners are dealing with more cancelations and refunds. It's all in Chinese but if you can hire a translator or agent to help it can be worth it in the long run. In this scenario, however, the dispute would. •. I also know people that were outright banned by contacting their bank to chargebacks. You may occasionally see someone refer to a merchant "disputing a chargeback. It won't have any affect on your credit score or history. The fee for this is on the order of $250, and the arbitration loser is then obligated to pay the costs of the arbitration. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. Keep it short (get to the point, quickly). We just recently received 7 huge chargebacks from the same guest who denied ever being on our property. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. Ask the company if it will reverse the charge. They’re legit most of the times. MOQ is 12. If the customer does not make a full attempt, the chargeback is not valid. Upwork will try and fight the chargeback on your behalf, but whether they will be successful or not will depend mainly on what reason the client gave their bank. You could always e-mail the customer and ask why they did a chargeback and they normally give you a reply with the evidence to prove it wasn't fraud! -2. Posting on X a photo of himself Sunday holding a green guest badge connected to a lanyard labeled “OpenAI,” the just-ousted CEO wrote: “first and last time i. Therefore, if you believe a payment is fraudulent, refund it. We did not sign any documents talking about refund terms. I also don't want Kickstarter to punish me for the chargeback e. I opened a dispute with Citi and they initially denied my request stating that the goods would be received. Scummy merchants know this and will thus pull tricks like this. gov or . I'm not so sure about the 90 day limit though, make sure that's right. The address of delivery. So unless your supplier has been uncooperative, it’s not much of a difference than talking to the supplier yourself. This is why when one recieves steady donations, is to keep a set amount of money In the E-Wallet so it covers the charge backs for at least 14 days. After they got my money, the seller does not talk to me, and completely ignores my message. That's literally what every one on Amazon does. That makes sense. . Some things may have changed since my time with Apple (re: u/DavidXGA's comment), back then at least a chargeback would just get the card itself restricted and definitely be a hassle. Citigroup Inc. I did not make payment through the Alibaba website but through an offline bank wire transfer. 1688. level 2. For chargebacks, neither you nor PayPal has any real say in the outcome of the dispute. I asked Google to refund it within a day of it posting to my account and the Google rep refused. The transaction fee is alibaba themselves taking their cut. My payment processors haves saved me and my business. Thinking the evidences I uploaded will be satisfactory enough for alibaba to weigh on my side, their final decision is a shocking revelation and proof that Alibaba Trade Assurance is nothing but a false assurance, to my experience that is. The Dreaded Chargeback. Open a dispute and select something like, received wrong or faulty item. 1. Honestly with how they did this delivery and lied about the signature being required. The fraud analysis was labeled as low for both orders, so there was no indication that this may happen. Man_of_the_Rain • twitch. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. When you can support a rightful claim with evidence, the odds of winning the dispute are on your side. Alibaba said Tuesday it will split its company into six business groups, each with the ability to raise outside funding and go public. Crypto has no chargebacks and you dont need them. Chargeback flow They donate $100, decide to charge back They pull back their money and you lose the $100 plus $15 because apparently it costs visa a lot to refund money 🙄 They don't profit doing this. A guy we never saw before subbed to the channel and donated 60$ for 6 times. Founded by Jack Ma and another 17 co-founders in 1999, the Alibaba website introduced a new business-to-business solution for eCommerce. Trade assurance definitely seems to be a sham. It connects sellers and buyers worldwide, offering almost everything you want or need—from toilet brushes to. If Alipay payment processor don't have internal dispute resolution then how they defend their seller for a chargeback? comments sorted by. The customer's credit card company / bank makes the determination on the chargeback. So if you have interested in purchasing one, you can reach me at our Alibaba store or our staff at aliexpress store. Chargebacks instead of disputes everyone! Tips & Reviews. Best. In my favor, I got a full refund . On light side , I received a shipment of refurbished l3s from alibaba that are absolutley beautiful. • 2 yr. Be ware. ago. They can try to contest it but since they haven't shipped, they don't have a table leg to stand on. It was made explicitly clear the timeline was the biggest priority, and that was the only reason I purchased from this seller. I contacted my method of payment and told them about the reservation and everything. Hi, I was wondering if anyone can offer some advice please. . Ridiculous decision on Alibaba's dispute. And paying with a credit card gives you the opportunity for a chargeback claim (although that also takes time). therefore can anyone on reddit help in this situation as both the supplier and Alibaba are both acting unprofessionally and basically incompetant. Skuggbane. My payment processors haves saved me and my business. Your dispute rate would go well below back to low-risk almost instantly. We stopped taking amex cards because of chargebacks. OldSkoolDj52 • 2 yr. First chargeback. Messaged the buyer that the item was definitely delivered to their home, and suggested they contact eBay for a good faith credit and see if they are. I emailed/chat with aliexpress, they did not help as well, finally talked to my bank, Chase, and they did a chargeback, reasoning high cost of shipping and not getting any response from seller. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. I got my full refund as I did a chargeback. By 2023, the average cost of a single chargeback is expected to be $190, based on a $90 average transaction value. Once the process is finished, DoNotPay will do the rest. What puzzles me the most is how Alibaba seems to be willing to scare away long time buyers just to steal a few bucks. How alipay send evidence paypal chargeback . To be 100% sure, the only way for an online merchant to win a chargeback for a card not present transaction is to do the following. The Chinese retail and tech giant still isn't impressing the bulls. But now it is time to order, I can't really find a guide with good English so I thought I'd ask here as this has had Alibaba guides before, but none exactly about the payment/invoice/purchase process. I bought $12k worth of stock over a 3 month period through a seller on Alibaba. If you prewrite a letter a lawyer can charge as little as $40. Open a Dispute. Even having camera evidence and filling a police report is useless. This contract is only valid for the products. A friend of mine had a very unpleasant experience with a gold supplier. And the evidence here is not that clear. Duplicate charge. Try to avoid charge backs at all costs. you work it out with the supplier. If the tracking# was uploaded into the PayPal transaction at the time of the sale, it remains "trackable" for exactly 6 months. com buyers are from more than 200+ countries and regions. If still no response is from the Supplier’s side, turn your heads to Alibaba. Update: REFUND DENIED! The Alibaba refund claim response is below. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. To all participants. They will hit back with a rebuttal to the chargeback and the bank will take the evidence and. Ryenfresco. 0. Ordered custom bobbleheads from a vendor on Alibaba. Unfortunately, although the tracking from eBay labels is supposed to automatically upload to PayPal, sometimes it doesn't. Chargeback reason codes that most frequently result in friendly fraud are the card absent fraud reason codes like 10. To put it in simple terms: most chargebacks start with a customer dispute, but not every customer dispute results in a chargeback. They'll just you a few bucks for the copy. Being told you can’t return an item that isn’t defective and doing a chargeback is effectively fraud. The value of the chargeback was just over £12,000. ago. Etsy will dispute it. ago. If you chargeback this indeed puts your account at risk as you are well aware. 2 - 3 years account age. "Putting aside a % from each sale to cover the occasional dispute/chargeback. Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. Appropriate_Long6052 • 3 mo. Etsy Public company Consumer discretionary sector S&P 500 Business Finance Business, Economics, and Finance. If you bought a flight with the terms and conditions specifying that it’s not cancellable, the merchant doesn’t need to allow cancellations. Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. A dispute is an action, while a chargeback is a process. Specify the merchant and provide information about the transaction you want to dispute. VRBO has a chargeback team. • 1 yr. Gbpacker22 • 1 yr. If the above isn't an option, stop by your local police department and file a police report for theft. They cost me about $40 each through AliBaba. Many utility providers, gyms and other companies also send people to collections on a regular basis after chargebacks and credit card companies work with them. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. Try re-opening it or appealing. They have a Shopify plugin as well. This is also why many merchants will not actually charge your card until they ship. Short answer is yes Alibaba is legit. I ordered 1000😭😭My manufacturer is super nice and understanding so I’m going to try to figure it out with. Before sharing sensitive information, make sure you’re on a federal government site. Upon opening the package and closer inspecting I notice that the main arm and. Therefore, if you believe a payment is fraudulent, refund it. You can also have a real lawyer send a demand letter. Sometimes the word dispute is used interchangeably with the word chargeback to refer to the entire process, from start to finish. If Airbnb did not issue you a refund and you charge back, then Airbnb still believes you owe them the money that was charged back. Need some advice on a dispute with Alibaba seller . However, grats that you got your money back though. I hope you can still contact your credit card company and do a chargeback on this order. - I've shared the information from the delivery company. The payment was made on 30th of January and they Shipped it on 13th of February. So, I CAN chargeback, and it CAN go through. Of a credit card theif, they will make a couple smaller purchases. It varies widely. View community ranking In the Top 10% of largest communities on Reddit. ago. Supplied parts (cheap crappy knockoffs) to be installed. I paid a ~$60 fee for using a credit card/Alibaba payment platform, so that was about $2,030 – and that price. 14 comments. From your computer: 1. So after years of streaming our first chargeback happened. That really sucks that you lost $5K and a full year of time wasted on this mess. You ask a question about starting, owning, and growing a small business and the community answers.